These terms and conditions relate to business between Intelligo (“supplier”) and anyone who pays for use of the Intelligo platform (“client”). If you are a third-party user of Intelligo, please read our separate terms and conditions and privacy policy. By entering into business with Intelligo, a client agrees to the terms detailed herein.



General Terms

 

  1. The supplier agrees to provide the services described for the costs stated, at the date and time specified.
  2. All services, costs, and event specifics must be agreed in advance and in writing with a representative of the supplier.
  3. The supplier retains the right to update, amend, alter, or modify the Intelligo platform functionality without consultation with the client. 
  4. Intelligo is not responsible for the actions of any third parties, including but not limited to: production/broadcast companies, events agencies, management companies, camera operators/event crew.
  5. Any arrangements made for a given project or event shall not be deemed as a precedent for future arrangements. 

 

Payments and Fees

 

  1. A booking fee is payable to contract the supplier’s services. This fee is non-refundable and allows set up of the platform. 
  2. Any booking will not be regarded as secure until the cleared funds have been received by the supplier.
  3. “Payment” is only regarded to have occured when the supplier has received monies as cleared funds. Any other documentary proof of payment shall not be deemed as received payment including, but not limited to, remittance advice, purchase orders, receipt of cheque, or copies of bank statements. 
  4. The supplier will confirm in writing when a booking has been successful. 
  5. The “booking fee” may also be referred to as a “deposit” or “initial payment”.
  6. The “booking fee” is non-refundable under any circumstances, even when services are not rendered due, for example, to non-payment or circumstances outside of the supplier’s control. 
  7. Intelligo operates a ‘per day’ pricing policy. ‘One day’ is considered to be equivalent to 10 hours of continuous platform usage.
  8. Invoices are always due by return. Intelligo does not offer credit terms on any of its invoices. 
  9. Supplier reserves the right to withhold services if written agreements or payment schedules are not upheld.
  10. Should payment terms or written agreements be breached, the event or project shall be treated as a cancellation and relevant cancellation terms shall apply. 
  11. Compensation and interest will be claimed on late payments in accordance with the Late Payment of Commercial Debts (Interest) act 1998 supplemented to incorporate European Directive 2000/35/EC
  12. ‘Late Payment’ is considered to be any unpaid invoice that remains outstanding more than 14 days after the due date.
  13. In the event of a cancellation, the supplier shall retain any deposit payment or booking fees received. 

 

Client and Supplier Obligations

 

  1. The supplier shall not be held accountable for any losses or damages greater than the value of the agreed fee, tangible or intangible, due to reasons including (but not limited to) the product functionality, failure of guests to access the platform, technical malfunctions outside of the supplier’s control, loss of data, increased support response times.
  2. Should supplier fail to deliver on an aspect, or aspects, of an event, for any reason, supplier shall not be held responsible for any damages, perceived or actual, beyond the value of the fees for said relevant services. This includes, but is not limited to, ticket sales, reallocation costs, loss of media content, third-party refunds or otherwise.
  3. The client takes full responsibility for all information that is displayed on or disseminated via the platform, including (but not limited to) graphics, agenda content, session content, video content, user and speaker profile information, and chat content.
  4. The client is responsible for ensuring that all required information is supplied in the correct format when requested.
  5. The supplier does not take responsibility for the failure of any third party to render services required to deliver an event or project.
  6. The client may request additional services from the supplier, which may necessitate additional contracts or order forms. Additional services requested by the client shall be contractually binding and are covered by our standard terms and conditions.
  7. The supplier shall ensure all data handled complies with the Privacy Policy and relevant UK data protection laws. 
  8. The client shall make the supplier aware of any variances to data laws in their own country that should be abided by. 
  9. Supplier may, on occasion, give advice, guidance and direction to clients on how to best organise and run their event(s). This guidance is not offered as indemnified advice, and Supplier will not be held responsible for any adverse outcomes, liabilities, or losses relating to such advice, be it written, spoken or implied. Supplier is not a consultancy provider, nor is Supplier insured for such advice.
  10. In the unlikely event of supplier being unable to deliver on an aspect of an event or project, supplier may decide to refund to a maximum of the total cost of that aspect of the event, as outlined in itemized pricing on final quotation. In all cases, refunds will not extend beyond the value of the services to which they relate.
  11. Client is obliged to inform supplier in writing of any aspect of the service delivery that they are not 100% satisfied with as soon as any issues arise. Should the client not raise any such concerns within 10 days of the event, supplier shall not be liable for any compensation for said services.
  12. Correspondence relating to disputes or complaints must be as detailed and as full as reasonably practicable so as to allow a full and thorough investigation and response. In some incidences photographic or written evidence may be required.
  13. This contract constitutes the complete and binding agreement between client and supplier. All and any clauses, details and terms on this contract shall take precedence and dominance over all and any other communication including, but not limited to, Client Purchase Orders, Client Terms and Conditions, and third-party Terms. Any amendments to this contract must be done as a formal written variation. It remains the Client’s responsibility to obtain a copy of such variations.
  14. In lieu of refunds for services not rendered, the supplier reserves the right to offer credit notes as a valid alternative.
  15. Supplier reserves the right to change its pricing at any time. This will invalidate any previously agreed pricing or quote given, except in the case of projects or events where a deposit or booking fee has been paid. 
  16. Supplier reserves the right to use any events hosted on its platform for PR or self-promotion purposes. It is the client’s responsibility to advise if this is not acceptable, and ensure the signing of the relevant non-disclosure agreements.